Shipping & Returns Policy

1. Delivery Information
We ship worldwide from our UK headquarters. All orders are processed within 1-2 business days (excluding weekends and holidays).

2. Shipping Options & Costs
Standard delivery options:

  • UK: £5 (Free over £100) – 2-3 business days
  • EU: £15 – 3-5 business days
  • International: £25 – 5-10 business days
    Express options available at checkout

3. Order Tracking
All orders include:

  • Dispatch confirmation email
  • Tracking number (where available)
  • Delivery notifications

4. Returns Policy
We offer 30-day returns:

  • Items must be unworn/unused
  • Original packaging required
  • Tags must remain attached
  • Proof of purchase needed

5. Return Process
To initiate a return:

  1. Log in to your account at finejewellerylover.com
  2. Complete the returns form
  3. Package items securely
  4. Ship using tracked service

6. Refund Timeline
Refunds are processed within:

  • 5 business days after we receive return
  • Original payment method only
  • Shipping costs non-refundable (except faulty items)

7. International Considerations
Customers are responsible for:

  • Any customs/import duties
  • Providing accurate delivery information
  • Return shipping costs

8. Damaged or Faulty Items
If you receive damaged goods:

  • Contact us immediately
  • Provide photographic evidence
  • We’ll arrange free return/replacement

9. Exchanges
For size exchanges:

  • Contact us first for availability
  • Return original item following standard process
  • Additional shipping charges may apply

10. Special Orders
The following cannot be returned:

  • Custom/made-to-order pieces
  • Engraved items
  • Sale/clearance products (unless faulty)

For any queries, please visit our Help Center at finejewellerylover.com or use our contact form.

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